Legal
Terms of sale
Last updated: [Date]
1. Who we are
Oakroom Living (oakroomliving.com) is operated by [Company Name], [Registered Address], registered under [Company Number], VAT number [VAT Number]. Email: support@oakroomliving.com.
2. Scope
These terms apply to every order placed with us by consumers resident in the European Union. By placing an order you accept them.
3. Products and prices
Product descriptions and images are given in good faith; colours on screen may vary slightly from the real item. All prices are in euros and include VAT. Delivery to EU countries is free.
4. Your order
When you place an order you make an offer to buy. We confirm receipt by email; the contract is formed when we confirm acceptance or deliver dispatch the goods. If an item is unavailable we tell you straight away and refund any payment.
5. Payment
Payment is taken by card (Visa, Mastercard) through our payment provider when you place your order. Card details are handled by the payment provider and never reach us.
6. Delivery
We deliver free of charge to the door of the delivery address. Not every product can be delivered to every EU member state; if we cannot deliver an item to your address, we tell you before dispatch and refund it in full. Delivery times depend on the product and are estimates. Risk passes to you on delivery.
7. Right of withdrawal
You have the statutory right of withdrawal described on our Returns & withdrawal page.
8. Guarantee
All products carry the legal guarantee of conformity for two years from delivery. If an item is not as described or becomes faulty, you are entitled to repair, replacement, a price reduction or a refund.
10. Complaints
Please write to support@oakroomliving.com first; we answer within one working day and aim to resolve every complaint within 14 days. You can also contact the consumer authority in your country or the European Consumer Centres Network (ECC-Net).
11. Law
These terms are governed by the law of [Country of the Company]. As a consumer you keep the protection of the mandatory rules of the country where you live.